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Patients Charter

We Will:




      • See patients who require urgent appointments on the same day.






      • Provide appointments with your own doctor, where possible






      • Be open, with restricted hours, at weekends. Details will be available on the recorded telephone message






      • Operate a practice Complaints Procedure






      • Always endeavour to treat you with courtesy and consideration




We would like you to:




      • Normally request home visits by 11:00






      • Remember that night visit requests, between the hours of midnight and 7am, should be for serious medical emergencies only.






      • Inform us if you change address or telephone number etc.






      • Make constructive suggestions for improving the service we provide.






      • Always endeavour to treat us with courtesy and consideration.



 
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