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COVID-19 Advice, Guidance & Support

COVID-19 General Guidance, Advice Regarding Prevention and Treatment

General advice about information regarding COVID-19

Provides useful information regarding COVID-19 infection, identification of symptoms and what to do if you suspect you have the infection - for thoughts about prevention and strengthening yourself follow advice on our link COVID-19 Prevention and Self Management and for mental health read information provided by NHS Online

Stay at home: Guidance for households with possible coronavirus (COVID-19) infection

Main messages regarding staying at home (self isolation), how to observe it if you live with a family (especially you have vulnerable person living with you) and what one should do when staying home

Social Distancing: Guidance for everyone in the UK to help prevent spreading of infection

Guidance for everyone and how to identify at risk groups, provides links for employer guidance - social distancing, hand washing and healthcare related appointments.

NHS Test and Trace Service

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, and also includes targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Please follow links below to learn more about Test and Trace Service and how to use it

Government's information regarding Test and Trace Service and how it works 

Sign up to use Test and Trace Service

Self Isolation and Shielding

Social Shielding: Guidance on protection people defined on medical grounds as extremely vulnerable from COVID-19

Identification of severely vulnerable people, what is shielding and what can family members do if they have an extremely vulnerable family member. 

Please follow link below if you need to register yourself on government's database (having received a letter from government or you consider yourself as vulnerable)

Latest update from Government comes into effect from 1 June 2020

In summary the changes are:
  • The advice for people identified as clinically extremely vulnerable is that they should continue to shield until at least the 30 June but from 1 June, they can spend a short period of time outdoors each day with members of their household, still maintaining 2 metre distance from others.
  • If the shielded person lives alone, the Government is advising they can meet one other person from a different household, maintaining strict social distancing. The advice is that this be the same person each time.
  • Important aspects of Government’s policy and guidance remain the same. Apart from going outside once per day, a shielded person should continue to avoid all non-essential face to face contact. This means they should still not go shopping or to pharmacies.
  • The support for shielded people remains in place and unchanged.

The Government has also confirmed that it will be reviewing shielding guidance alongside wider changes to social distancing, including plans to write to those on the shielding patients list with information about next steps on shielding after the next review on 15 June 2020. 

Looking for help while Self Isolating or Shielding

Local Support Provided by Southampton Voluntary Services (SO:Linked)

SO:Linked has been set up to help people navigate around the many activities across the city and to support the endeavours of organisations and group of all sizes. It is jointly funded by Southampton City Council and NHS Southampton City Clinical Commissioning Group. 

Community Support Hub and Dedicated Helpline

Southampton City Council has launched a Community Support Hub and a dedicated helpline - 023 8083 4800 - to ensure that the most vulnerable people across the city have access to the support they need.


If you are looking for help to collect your prescription while you isolate at home? Remember to first ask your family and friends for help, but if you are one of the shielded or vulnerable groups with no one to collect your prescription from the pharmacy, please call Saints Foundation: 023 8071 8668

What to do if you catch the infection

Key message is to stay at home and contact 111 service for initial advice Do Not Go to GP, Pharmacy or Hospital.

We have provided some further information suggested ideas about managing your wellbeing, self care and monitoring, you are also welcome to visit information provided on NHS UK website: Self Managing Respiratory Tract Infection in General 

COVID-19 Infection in Children

COVID19 is unlikely to cause a serious illness in children, but please remember children can still become seriously unwell from other causes that are always around. Please do not let concerns over COVID19 stop you from contacting medical services. If you are not sure if your child needs to be seen please go to national online advice link for advice or contact 111 or your GP. For information about crying babies visit this link for crying babies. If your child is severely unwell call 999 or go to ED.

Further information regarding Pregnancy and looking after your baby after birth please visit our page related to Pregnancy and Baby care

COVID-19 Vaccine Study – Urgent Action Required

The Oxford Vaccine Centre’s COVID-19 vaccine trial is being run by the Jenner Institute and Oxford Vaccine Group, working in collaboration with Professor Saul Faust at University Hospital Southampton NHS Trust. The COVID-19 vaccine phase 1 trial started recruiting in Southampton on 19th April (Oxford started earlier, other locations will come on line later). The phase 1 trial is being rapidly undertaken to ascertain whether it is possible to suggest that vaccine will work. Phase 1 includes younger healthy adults only (18-55 years old living in Southampton area).

It is a requirement as part of requirements of the clinical trials that any volunteer after the screening visit will need to have written confirmation from their GP that they can take part in the trial. This information is required to enable the vaccine to be administered. At the screening visit, the volunteer will be asked to give consent for their GP to be contacted.

As soon as written confirmation is received from their GP and after the blood test check (less than 24 hours), the vaccine can be administered.

To join the trial, people need to live in the shaded area shown on the projects website (link below). This is because of travel restrictions and the need for multiple visits. It is likely that screening visits will be undertaken between 23 – 26 April and the vaccine visits between 30 April and 4 May. If you are interested to explore further information about the trial and take part please follow the link as follows

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